Privacy Policy
Wheelie Good Thermomix Cooking Website Privacy Policy
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Payment details for purchases (processed/held by Vorwerk International and partners in secure servers)
How we get personal information, and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To be added to our mailing list
To use our website contact forms to send us an enquiry
To book a demonstration or cooking class
To register your interest in purchasing a Thermomix and/or accessories
To request to become a Thermomix Advisor
We use the information you provide to reply to your correspondence, make bookings, and process orders.
We may share this information with Vorwerk International Strecker & co., Vorwerk & Co. KG, and Vorwerk International AG, as well as with VK Direct Limited, our repair and service provider. You can unsubscribe from partner/third-party provider mailings using the unsubscribe link on related emails.
How we store your personal information
Your information is securely stored.
We keep your personal information for as long as you are a customer, subscriber, or Advisor. Vorwerk International will use purchasing Information to process payments and hold it if you consent or create an account with them. Vorwerk is the payment processor in this respect. Please contact them directly with any concerns or to request the deletion of those details.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to correct personal information you think is inaccurate and to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - In certain circumstances, you have the right to object to the processing of your personal information.
Your right to data portability - In certain circumstances, you have the right to ask that we transfer the personal information you gave us to another organisation or to you.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
Wheelie Good Thermomix Cooking
29 Tunnel Close, Snedshill, Telford, Telford And Wrekin, TF2 9WU.